Toll-Free Phone Number:	800.328.1618
Local Phone Number:	619.291.1300
Fax Number:	619.291.6933
Brochure Request:	Sales@bw7seas.com
Rates & Reservations Questions:	Reservations@bw7seas.com
Human Resources:	Desiree@bw7seas.com
Accounting Department:	BobA@bw7seas.com
General Manager:	JoeToz@bw7seas.com
Guest Services:	SteveG@bw7seas.com
Groups & Sales Department:	Toni@bw7seas.com
Meeting/Banquet	Cathy@bw7seas.com    619.291.1300 ext. 468
Preferred Guest Program	Jason@bw7seas.com    1.800.599.7887

Here are some of the Frequently Asked Questions from our guests.

FAQs:

• Reservation Confirmations, Deposit and Guarantee Policy - All room reservations require a credit card at time of booking. In some cases, a deposit may also be required during peak events. A valid credit card will also be required at time of check in to access the guest room with proper authorization for any and all room charges.
  
  
• Cancellations and Charges – Reservations require a 24 hour (1 day) prior to arrival cancellation notice to avoid a one-night room and tax charge. All non-cancelled room reservations will forfeit a one night charge on the credit card given during the reservation process or removed from the deposit on the reservation, if received at time of booking.
  
  
• Rates – All room rates are subject to availability, All room rates including discounted, contracted and promotional may require a minimum night stay and are based on availability.
  
  
• Availability – All rooms, including group or contracted rooms, packages and promotions are subject to availability.  Room requests are available at the time of booking, but not guaranteed. All availability may require a minimum night stay.
  
  
• Early Check-In – Check in time is 3:00 pm and Check out time is 12:00 noon.  Early Check-in requests are available, but not guaranteed, and based on availability.  Late Check out extensions available with advanced notice to 1:00 pm.  After 1:00 pm the Seven Seas will charge for an additional half (1/2) day room rate until 4:00 pm and a full day after 4:00 pm.  If a late check out is required please notify the front office at time of check in for availability.
  
  
• Payments and Other Charges – The Seven Seas offers non smoking rooms.  Smoking in any non-smoking guest room will result in a $200 cleaning fee.  Guests at time of check in will be responsible to provide an authorized credit card as payment for any such room damage.
  
  
• Facilities for Guests with Disabilities – The Seven Seas has a limited number of accessible rooms.  Please request at time of booking reservation.
  
  
• VIP Pet Policy – Seven Seas has a strict no pet policy with the exception of service dogs.  Please notify hotel at time of reservation.